A long-term care ombudsman is an advocate for residents of nursing homes and assisted living facilities.  An ombudsman provides information on how to find a facility and what to do to get quality care.  He/She is trained to resolve problems and help with complaints.  These matters are kept confidential unless authorized by the resident or resident represntative.

The ombudsman program is administered nationally by the Administration on Aging (AoA) and in the State of Mississippi by the Department of Health, Division of Licensure and Certification.

A long-term care ombudsman:

  • Resolves complaints made by or for residents of long-term care facilities
  • Educates consumers and long-term care providers regarding residents rights and good care practices
  • Promotes community involvement through volunteer opportunities
  • Provides information to the public nursing homes and other long-term care facilities and services, residents’ rights, and legislative and policy issues
  • Advocates for residents’ rights and quality care in nursing homes, personal care, residential care and other long-term care facilities
  • Promotes the development of citizen organization, family councils and resident councils

Anyone interested in information about this program should contact Cindi Thompson at (662) 498-1170.